We make every effort to display the colours of glass art and jewellery presented on this site as accurately as possible. However, due to limitations in technology we cannot guarantee the true colours being displayed on monitors, screens, mobile devices and printers.

Each of our pieces is hand made using the highest quality Bullseye art glass. Due to the nature of being hand made there will be a degree of variation in colour, size and form of each individual piece. Sizes shown on the site are approximate.

The small air bubbles within the glass are typical of a kiln-forming process. There are always a number of small air bubbles (called champagne bubbles) in hand-rolled sheet art glass which is basic raw material used in kiln-forming. A number of further small bubbles may get trapped during the process of fusing. In some cases, smaller and bigger bubbles are part of the design and are intentionally promoted.

In some pieces when the edge was cut, ground and polished it will have some small pin-sized and slightly bigger holes which are unavoidable remainders of little bubbles within the glass. This is not a fault but an intrinsic part of a hand-made, kiln-formed glass art.

We use 1st class signed for service with Royal Mail or a specialized courier as appropriate. The parcel will have to be signed for.

Dispatching one-off pieces:

An item marked as a “one-off” piece on our website is the only one of its type, there won’t be any other exactly the same and it is ready for sale. We will normally dispatch one-off pieces within a maximum of 3 days. We will take all reasonable steps to dispatch the goods on the same day (Tuesday to Friday) but do not guarantee to do so. It may depend on the day and time your order was placed.  

Dispatching limited edition pieces

While we try to have some limited edition pieces in stock they usually are made especially for you and will take 2-3 weeks to create. Therefore, delivery depends on stock availability as well as the day and time your order was placed.

In high demand seasons e.g. before Christmas the lead time might be longer. Please order in advance to ensure delivery for a specific date.

If the goods are not delivered within the delivery time quoted, please contact us by email.

Costs of Packing and Postage on delivery to mainland UK are as follows:

Jewellery £ 3.00 for the first piece + £ 1.00 for each additional piece of jewellery.

Large Curved Panels (Meadows) £ 10.00 each

Small Curved Panels (Spring) £ 7.00 each

Sculptures (2 piece curves) £ 14.00 each

Large bowls on stands and platters £ 15 each

Small wall panels (aprx A4 sized) £ 10.00

Large wall panels are priced individually.

An additional charge may apply outside mainland UK and to Northern Ireland. The delivery times to some remote locations may not be available with courier service and may take longer.

We try to use recycled packaging materials, both to keep the costs down and because it's better for the planet.

Commissioned pieces are priced individually as part of the quote.

For insurance, see Damages paragraph.

Our prices are set in British Pounds and do not vary from country to country. However, due to different Credit/Debit Card companies and banks using different exchange rates and having other cross border charges, orders paid for in currencies other than British Pounds may incur additional transaction charges which will be the responsibility of the customer.

Please note, in case of overseas deliveries the prices do not include import taxes or/and duties payable in the receiving country, if any.

For all overseas orders please contact the studio for individual postage & packing pricing. Postage overseas will be charged at Royal Mail or specialized courier service rates as appropriate. We will email you with options for shipping and their respective costs.

We would like you to be fully satisfied with your purchase. If you are not happy with your choice and you would like to return the item please contact us in writing within 7 days of delivery. In accordance with the Distance Selling Regulations, please send it boxed with all original packaging back to GORSKA Studio at the address below. The product should be unused and in perfect condition, whereby a refund will be provided less the costs of carriage.

The money will be refunded within 30 days of receiving the returned goods.

Goods can only be returned within 21 days of purchase, accompanied with a receipt or invoice as proof of purchase and only by prior arrangement; Returned goods should be sent by registered post or courier and they remain your responsibility until they reach our studio.

The goods must be sent back at your cost and arrive at our warehouse without damages and in a condition in which we can resell the goods.

We pride ourselves in excellent packing but an occasional breakage in transit is inevitable. Breakage in transit must be reported within three days of receiving the goods.

It is Customer’s responsibility to inspect the contents of the package carefully and report any breakages in writing within 48 hours of delivery.

We may need to request evidence of the damage reported, so please keep broken items and the original packaging.

We retain the right to request that the damaged goods are returned to us for inspection. Goods can only be returned by prior arrangement. Returned goods should be sent by registered post or courier.

We check each item before dispatching it to you. However, in the unlikely event that your purchased item is faulty please return it to us by prior arrangement. Returned goods should be sent by registered post or courier. Once we have inspected the returned item, we will (at our discretion) provide you with a full or partial refund (including costs of postage); or replace the Goods; or repair the Goods.  

Prices quoted on this site are current studio retail prices. At the moment we are not VAT registered, however, this may change and affect prices in the future.

You may pay with your debit or credit card over the phone (please do not send your card details via e:mail). Alternatively, you may want to pay via bank transfer in which case we will send you the bank details via e:mail. The shipment will be made as soon as the payment has cleared.

To help reduce the risk of fraud we will only send the goods to the address of the card used to pay for the order.

Please always keep your delivery note as proof of our warranty.

This warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way they are not intended to, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.

Total liability for any claim however arising shall not exceed the price of the goods supplied by GORSKA to you. GORSKA shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. GORSKA cannot accept any liability as a result of a failure to comply with specific instructions set out on this site. This statement does not affect your statutory rights.

It is the customer’s responsibility to check products carefully and report any problems within 48 hours from receipt of goods. No liability will be taken for visible defects identified after having received a signed acceptance of delivery.

We accept no liability for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that are caused by any event or circumstances beyond our reasonable control.

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of its transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does directly result from something you have done wrong.

You will be responsible if you use this website in breach of these Terms and Conditions and will reimburse us for any loss that is caused to us as a result of this misuse.

We are not responsible to you if we are unable to provide our usual internet services for any reason beyond our control.

 All goods supplied by us are sold on the understanding that you will use them in accordance with relevant safety standards.

We treat your privacy very seriously.

To process an order, we will need your name, billing address, phone number, email address and credit card information. We will use this information to process the order and, if any questions should arise, will contact you about your order.

If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by telephone.
Any information provided by you will be used for the purposes of your order only. However we reserve the right to provide your name and delivery address to third parties that are involved in processing the order or for delivering specific services to you (for example, the financial institution that issued its credit card or the courier that delivers the order).

Your information will not be shared with individuals or other companies (such as direct mail organisations or other third parties) unless required by law.

We collect e-mail address, name and address and telephone numbers of those who communicate with us via e-mail, or when information is volunteered to us during mailing list registrations.

The information we collect may be used by us to contact you for marketing purposes and is not passed on to third parties. We may want to advise you of an exhibition of our art in your area or new collections designed by us.

If, at any point in time, you don’t want to receive any further communication from us please let us know by e:mail at info@gorska.co.uk and we will remove your name from our mailing list.

Our glass can be cleaned with a soft cloth, glass cleaner or a damp cloth with a mild detergent and rinsed well. The glass must be dried thoroughly to remove water. Do not allow droplets of water to remain on the glass to evaporate. This will leave marks on the surface. Do not put hand-made glass in a dish washer  or use chemicals to clean it. Do not pour hot water onto any hand-made glass or immerse it in hot water as this is likely to cause thermal shock and break the piece.

We will do our best to respond to your comments or complaints within 48 hours.

We may change or withdraw any part of our website at any time if we consider this is necessary.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control.

A person who is not party to these Terms and Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

These Terms shall be governed by English law.

Registered Address:

GORSKA The Art of Glass
Studio 10, Reeth Dales Centre, Silver Street, Reeth, North Yorkshire, DL11 6SP